Wednesday, November 21, 2007

My new website

is up and running. I don't know how well but it is up and running. I am sure we are going to have a ton of bugs to work out but... all in good time.

What has been the most stressful part of this entire process? Dealing with the numerous customer service departments. During this entire change I have had to deal with three different companies that pass the buck back and forth. If I had a problem it was never with the company that I was talking too, it was always the other two. Right now I have an issue with company XYZ. I have called them three times today. The assure me that they have resolved my issue with each phone call. It is still not done. I give them and "A" for courteousness but they are receiving a failing grade for performance.

My other issue (which is just little tweaking problems) is with the company that I purchased my storefront from. ABC company has been rude and unhelpful. They offer a do-it-yourself service and a complete package. I cannot afford the complete so I am trying to do-it-myself. With each answer they give me a "if you bought the complete package" response. If they answer another questions with a DUHHHH attitude I am going to reach through the phone and wring their neck.

Or maybe what I should do is log onto Measuredup.com and give them the rating they deserve, keep myself out of trouble, and have The last word in customer service. This site allows you to vent without the risk of arrest.

1 comments:

vw bug said...

Best of luck and Happy Thanksgiving!