I don't do returns.

I run the school store at my son's school and I have a strict policy. I don't take returns. The kids purchase something it is working when they leave. The next day they will try to return items that look like they ran over it with their bike. In the beginning I would deal with each case individually but.... when the kids heard that I took something back they would run to their classroom grab all their broken stuff and be back in the store within minutes. I sell good quality product and if it breaks I am very sorry but...... The kids know this and I only get a request every few weeks. I have signs posted all over stating the policy. Well today I had a parent bring in an item. The child broke the item and the parent wanted to return it. This parent is also a Para at the school. I was so mad. The parent knows the policy, the child knows the policy. The item that she bought is not indestructible. It will break. I said fine take another one. The item is a $5.00 item so the school store just has to eat that. That doesn't sound like a lot of money but when most items are only a $1.00 you have to sell a lot to make up that $5.00. After she left I looked closely at the item. It was obvious that the child was very rough with the item. It just makes me angry. The parent/para had no right to ask to return the item. Now I will have parents returning stuff for their kids everyday.